Shipping

1. Delivery Scope & Shipping Rules

1.1 Delivery Scope

– We support delivery to most countries/regions worldwide, including core markets such as Europe, America, Southeast Asia and Australia. Delivery to countries/regions subject to international sanctions or customs embargo is not available, subject to prompts on the order page.
– Hong Kong, Macao and Taiwan regions: Shipped preferentially from Hong Kong warehouse with faster delivery and more convenient customs clearance.

1.2 Shipping Rules

1. Order Processing Time: Orders successfully paid before 16:00 on working days (Monday to Friday, excluding statutory holidays) will be shipped out of warehouse within 48 hours. Orders placed after 16:00, on weekends or holidays will be processed on the next working day.
2. Shipping Warehouse: Goods are shipped from the compliant warehousing center in Hong Kong by default. Some best-selling products can be shipped directly from overseas bonded warehouses, with the shipping location marked on the order page.
3. Out-of-Stock Handling: In case of temporary out-of-stock of products, we will notify users via email/in-site message. Users can choose: ① Wait for restocking (7-15 working days) ② Replace with the same style/alternative style ③ Cancel the order for a full refund.

2. Logistics Time & Delivery Methods

2.1 Main Delivery Methods (Selectable by Users)

Standard Economy Shipping: Suitable for non-urgent orders and low-unit-price products, with a reference delivery time of 7-20 working days and full shipment tracking available.
Priority Express Shipping: Suitable for urgent orders and high-unit-price small home appliances or apparel, with a reference delivery time of 3-7 working days and full shipment tracking available.
Express Expedited Shipping: Suitable for urgent business orders, with a reference delivery time of 1-3 working days, full shipment tracking available and priority customs clearance service provided.

2.2 Time Note

– The above time is a reference value under normal customs clearance and no force majeure, excluding extra time caused by customs inspection of destination country, logistics congestion on holidays, bad weather, etc.
– Delivery to remote areas (such as rural areas in Europe and America, island countries) will be delayed by 3-7 working days. You can consult customer service for confirmation before placing an order.

3. Shipping Fee Rules

3.1 Basic Shipping Fee Standard

– Standard Economy Shipping: Charged by product weight/volume, with accurate shipping fee displayed in real time on the order page. Free standard shipping for global orders over [X] US dollars (excluding expedited fee and remote surcharge).
– Priority/Express Shipping: Basic shipping fee plus expedited service fee, with the fee subject to the checkout page.

3.2 Special Surcharges

– Remote Area Surcharge: Remote areas of the destination country need to pay the remote fee specified by the logistics service provider, which will be announced before placing an order.
– Oversize/Overweight Surcharge: Products with single piece weight over [X]kg or volume over [X]cm need to pay additional logistics handling fee.

4. Customs Clearance & Tax Statement

4.1 Customs Clearance Responsibility

– We are responsible for providing customs clearance documents meeting the requirements of the destination country, such as commercial invoice, packing list and certificate of origin, to ensure the authenticity and compliance of declared information.
– As the consignee, the user is obliged to cooperate with the customs of the destination country to complete customs clearance (such as providing identity information, product purpose description, etc.).

4.2 Tax Liability Rules

1. DDP (Delivered Duty Paid) Mode (available in some countries): Pay import duty and value-added tax at one time when placing an order, and users do not need to pay extra when receiving goods.
2. DDU (Delivered Duty Unpaid) Mode: Import duty, value-added tax and customs miscellaneous fees incurred when the goods enter the country shall be borne by the consignee (user), who shall pay in accordance with customs requirements in a timely manner to avoid package detention/return.
3. Tax Disputes: If users have objections to the tax amount, they can apply to us for assistance with the customs tax bill, and we will cooperate to provide declaration vouchers.

5. Shipment Tracking & Abnormal Parcel Handling

5.1 Shipment Tracking

After the order is shipped, we will send a unique tracking number via email/in-site message, allowing users to check the logistics status in real time on “My Orders” of the website or the official website of the corresponding logistics provider.

5.2 Handling of Abnormal Parcels

1. Transportation Delay: If there is no update for more than 10 working days beyond the reference time, users can contact customer service. We will initiate verification with the logistics provider, synchronize progress and provide solutions.
2. Parcel Loss: After the logistics provider confirms the loss, users can choose full refund or free reshipment, and we will bear all losses.
3. Damaged/Short-Delivered Parcel: Users need to provide damaged photos and unboxing videos within 24 hours after signing for receipt. After verification, we will reship for free or refund proportionally according to the damage.
4. Undeliverable/Returned Parcel: If the parcel is returned due to incorrect user address or unreachable phone number, users can choose: ① Reship at their own cost of secondary shipping fee ② Apply for a refund after deducting the round-trip shipping fee incurred.

6. Return & Exchange Logistics Rules

6.1 Return Address

All returned goods must be sent back to the designated return warehouse in Hong Kong, and returning to other addresses is not supported. The detailed return address and recipient information will be displayed on the order page and after-sales page.

6.2 Shipping Fee Liability

1. Product Quality Problem/Wrong/Missing Shipment: Round-trip shipping fee shall be fully borne by us, and users can use the return shipping label provided by us.
2. User-Initiated Return (e.g., dislike, inappropriate size): Users need to bear the shipping fee for returning to Hong Kong warehouse, and the original shipping fee will not be refunded.

6.3 Return Time Limit

Users need to submit a return application within 30 working days after confirming receipt of goods, and send back the goods within 15 working days after approval. Applications overdue will not be accepted.

7. Force Majeure Exemption

For delayed shipment, delayed/lost parcels caused by force majeure factors such as natural disasters (earthquake, flood, typhoon), war, epidemic, sudden change of customs policy of destination country, strike of logistics providers, etc., we will notify users as soon as possible, actively coordinate with logistics providers for handling, and shall not be liable for breach of contract, but will make every effort to protect users’ rights and interests.

8. Policy Update & Contact Us

We reserve the right to revise this logistics policy according to logistics channel adjustments and customs policy changes. The revised policy will be prominently displayed on the homepage of the website. Continued use of our services shall be deemed as acceptance of the updated policy.

Logistics Customer Service Email: [Your Logistics Contact Email]
Working Hours: Monday to Friday 9:00-18:00 (Hong Kong Time)